Last updated: June 2025
This Privacy Policy explains how Unique TT Care Support Services Limited ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website at uniquettcareservices.co.uk or contact us about our services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Unique TT Care Support Services Limited is the data controller responsible for your personal data.
- Company name: Unique TT Care Support Services Limited
- Registered in: England and Wales
- Location: 107 Brow Crescent, Orpington, BR5 4LN
- Email: info@uniquettcaresupport.org
- Phone: +44 7861 757020
2. What Personal Data We Collect
We may collect the following types of personal information:
- Contact information: your name, email address, phone number and postal address
- Enquiry information: details you provide when contacting us about care services, job applications or general enquiries
- Care-related information: health or care needs information shared voluntarily when enquiring about our services
- Technical data: IP address, browser type, pages visited and time spent on our website (collected via standard server logs)
- Communications: records of emails, phone calls or messages you send us
3. How We Collect Your Data
We collect personal data in the following ways:
- When you complete the contact form on our website
- When you email or telephone us directly
- When you apply for a job with us
- When a third party (such as a local authority, NHS or family member) makes a referral on your behalf
- Automatically via server logs when you browse our website
4. Why We Use Your Data (Legal Basis)
We only process your personal data where we have a lawful basis to do so under UK GDPR:
- Consent (Article 6(1)(a)): When you tick the consent checkbox on our contact form, you give us permission to respond to your enquiry and retain your details.
- Contract (Article 6(1)(b)): Where processing is necessary to provide care services or enter into a contract with you.
- Legal obligation (Article 6(1)(c)): Where we are required to process data to comply with regulatory or legal requirements (e.g. CQC requirements, safeguarding obligations).
- Legitimate interests (Article 6(1)(f)): For internal administration, website security and improving our services.
- Special category data (Article 9(2)(h)): Health-related data is only processed where necessary for the provision of care services and with appropriate safeguards in place.
5. How We Use Your Data
We use your personal information to:
- Respond to your enquiries and provide information about our services
- Assess and arrange care and support services
- Process job applications and manage recruitment
- Comply with our legal and regulatory obligations
- Improve our website and services
- Maintain records as required by law
We will never use your data for unsolicited marketing without your explicit consent.
6. Who We Share Your Data With
We do not sell, rent or trade your personal data. We may share information only in the following limited circumstances:
- Service delivery: With other healthcare professionals, local authorities or NHS bodies involved in your care, where necessary and appropriate
- Legal requirements: Where we are required to disclose information by law, court order or regulatory authority (e.g. CQC, safeguarding bodies)
- Technology providers: Our website uses Netlify (for form processing and hosting). Netlify processes form submissions on our behalf as a data processor under a Data Processing Agreement. Netlify is compliant with GDPR. For more information, see Netlify's GDPR policy.
All third parties we work with are required to handle your data securely and in accordance with UK GDPR.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- General enquiries: Up to 12 months from the date of enquiry, unless a care relationship begins
- Care records: Retained in line with regulatory requirements (typically 7 years after the end of care, or longer where required)
- Job applications (unsuccessful): Up to 6 months after the recruitment process ends
- Website technical logs: Up to 90 days
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you (a Subject Access Request)
- Right to rectification: You can ask us to correct inaccurate or incomplete data
- Right to erasure: You can ask us to delete your data in certain circumstances ("right to be forgotten")
- Right to restrict processing: You can ask us to limit how we use your data
- Right to data portability: You can request your data in a structured, machine-readable format
- Right to object: You can object to us processing your data on the basis of legitimate interests
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at info@uniquettcaresupport.org. We will respond within 30 days. There is no charge for making a request.
9. Cookies
Our website currently uses only essential technical cookies (such as session cookies) required for the website to function. We do not use analytics, advertising or tracking cookies at this time. If this changes, we will update this policy and display a cookie consent notice accordingly.
10. Data Security
We take the security of your personal data seriously. Our website is hosted on Netlify's secure infrastructure with HTTPS encryption enforced on all pages. Contact form submissions are transmitted securely. We restrict access to personal data to authorised staff only and train our team on data protection obligations.
While we take all reasonable steps to protect your data, no transmission over the internet is 100% secure. If you have concerns, you may contact us by telephone instead.
11. Transfers Outside the UK
We aim to keep all personal data within the UK. Where data is processed by third-party service providers (such as Netlify, whose servers may be located in the US), we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent protections recognised under UK GDPR.
12. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children without appropriate parental consent. If you believe we have inadvertently collected data from a child, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always show when it was last updated. We encourage you to review this policy periodically.
14. How to Complain
If you have concerns about how we handle your personal data and we have been unable to resolve them, you have the right to lodge a complaint with the UK's data protection authority:
- Information Commissioner's Office (ICO)
- Website: ico.org.uk
- Helpline: 0303 123 1113
15. Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact us:
- Email: info@uniquettcaresupport.org
- Phone: +44 7861 757020
- Address: Unique TT Care Support Services Limited, 107 Brow Crescent, Orpington, BR5 4LN